IMPORTANT INFO ABOUT ATTENDING YOUR APPOINTMENT

Posted 9 days ago by Poppy Cooper

COVID-19 MEASURES

Yes, our team is healthy and eager to serve you and we are open as usual. We've put in place extra measures to keep you safe. Please read the points below, as we need your help to action these safety measures!

 

  • Your appointment will run on time. We will be making sure we run on time for your appointment, and we ask that you do the same. This reduces cross-over between patients and the number of patients in our waiting rooms. 

 

  • You can wait in the car if you prefer. Just give us a call once you’ve parked your car and we will call you when we are ready so you don’t have to wait in the waiting room.

 

  • One support person at your appointment. Please bring only one family member or support person to your appointment. Your support person must not be unwell, require isolation, be pregnant, elderly or young. This reduces the number of patients in our waiting and consultation rooms. 

 

  • Namaste. No offence, but we’re not shaking hands, hugging and refraining from physical contact as much as possible. Instead, we may welcome you with a namaste to share a little peace and calm in these unsettling times. 

 

  • No fishing stories. We normally love having a chat and getting to know you better. However, at the moment we need to keep socialising to a minimum and limit contact time to only what is necessary. So, no offence, but no fishing stories! 

 

  • Your appointments have been spaced apart. This allows us time to thoroughly disinfect our consultation rooms between appointments. This also reduces the number of patients in our waiting rooms.

 

  • Your optometrist is 100% dedicated to your consultation experience. As much as possible, your optometrist will be your one contact person throughout your appointment, reducing the need to connect with more people than necessary. Please don’t take offence if our optometrist talks to you about your account, makes your next appointment and takes payment; many of our administrative team will be working from home. 

 

  • Virtual consultations. Wherever possible, we are encouraging virtual consultations; our optometrists can triage your needs and advise if an in-person consultation is required. These appointments will be charged at our usual rates. To book, click here and select "Teleconference Consultation". 

 

  • After-hours appointments for the vulnerable. For those who are most at risk, we are offering exclusive before- and after-hours appointments for additional peace of mind. Of course, this is at no extra cost. This is not available online, so please give our clinics a call to request this option.  

 

  • Removal of shared, high-touch items. We have removed the toys and magazines from our waiting rooms, and so we encourage you to bring your own to your appointment. 

 

  • Where possible, we’re encouraging cashless transactions. This is to minimise the risk of transmission. The EFTPOS machines will be sanitised between transactions and hand sanitiser will be available on our counters. 

 

Of course, these measures are in addition to the already stringent hygiene standards we are upholding. 

 

We do ask that you help us keep our community safe. Our clinics regularly care for the elderly, infants and those with complex medical conditions.

 

We ask you to please take the proper health precautions when visiting our locations, and please reschedule your appointment if you or a family member is either unwell or has traveled overseas within the last 14 days.

 

In these uncertain times, we’re encouraged to try as much as possible to carry on with life as normal. We hope that these extra steps give you the peace of mind to continue your regular eye appointments. 

 

We appreciate your support through these uncertain times, and it is with certainty that we can all get through this together. 

 

Take care, 

 

The team @ OCULA

 

 

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