Posted 49 days ago by Danielle Winstone

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OCULA is an essential primary healthcare provider, and so we will NOT be screening patients' vaccination status prior to entry. 


We are passionate about keeping you, and our teams, safe. So please read the points below, as we need your help to action safety measures during these times:

Before entering our practices, please contact the practice directly to make arrangements if you answer YES to any of the following:

  • Do you, or anyone in your household, have any of the following symptoms?
    • Fever
    • New cough
    • New breathlessness
    • Sore throat
    • Cold symptoms / runny nose
    • Loss of sense of smell
  • Are you, or anyone in your household, awaiting a COVID test result?
  • Have you been in close contact with a confirmed COVID 19 case in the last 14 days?
  • Have you, or anyone in your household travelled overseas, or been through a managed isolation facility in the last 14 days?


When you drop in for eyewear and other retail products: 

  • Face covering. To keep us all safe, please ensure you are wearing a mask, even for a contactless collection.
  • Keeping track. Even for contactless collections, we ask to you please check in using the NZ COVID Tracer App.


When attending an appointment:

  • Virtual consultations available. Not feeling comfortable to be out and about? Our optometrists are still available for virtual consultations, and can triage your needs to advise if an in-person consultation is required. These appointments will be charged at our usual rates. To book, click here and select "Telehealth Video Consultation". 
  • Face covering. To keep us all safe, please ensure you are wearing a mask before you approach the practice and during the entire duration you are in the practice. 
  • Hand washing or sanitiser. When you enter the practice, please use hand sanitiser or wash your hands. This is the most effective way to reduce the transmission of germs, and we appreciate your cooperation.
  • Keeping track. Please also use the NZ COVID Tracer App and check-in. 
  • Appointments will run on time. We will be making sure we run on time for your appointment, and we ask that you do the same. If you are late for your appointment, please understand that we may have to either perform a shorter appointment or reschedule your appointment. Having staggered appointments running on time reduces cross-over between patients and allows our practitioners time to perform the disinfection protocols between patients. 
  • Our waiting areas. If you are on-time for your appointment, please come straight in - we will be waiting for you :) If you are early for your appointment, please wait in your car until your appointment time. This reduces the number of patients in our clinical space and helps with social distancing in our waiting areas. 
  • One support person at your appointment. If you require a support person, please bring only one support person to your appointment. Your support person must not be unwell, require isolation, be pregnant, elderly or young. At this time, children are not able to attend your appointment or wait in the waiting area during your appointment. If the appointment is for a child, a parent is encouraged to also attend, but we do ask that only one parent attends, and no siblings or friends please.  
  • Namaste. No offence, but we’re not shaking hands, hugging and refraining from physical contact as much as possible. Instead, we may welcome you with a namaste to share a little peace and calm. 


Of course, these measures are in addition to the already stringent hygiene standards we are upholding. We do ask for your help in keeping our community safe. Our clinics regularly care for the elderly, infants and those with complex medical conditions.

We ask you to please take the proper health precautions when visiting our locations, and please reschedule your appointment if you or a family member is either unwell and/or is awaiting a COVID test result. 

We appreciate your support through these difficult times, and we know that we can all get through this together again. 


See you soon, 


The team @ OCULA

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